FAQ
FAQ – TrueReliefs
Welcome to the TrueReliefs Frequently Asked Questions (FAQ) page.
We’re here to help you and make your shopping experience smooth and stress-free.
1. How long will it take to receive my order?
Answer:
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Handling time: 1–2 business days
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Transit time: 6–8 business days
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Estimated delivery: 7–10 business days total
2. Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders within the United States.
For more details, please refer to our Shipping Policy.
3. Where is TrueReliefs located?
Answer:
TrueReliefs is a U.S.-based brand operating online.
4. What if I receive a defective product?
Answer:
If you receive a defective item, we will replace it at no cost.
Please contact us within 30 days of receiving your order.
5. Can I cancel my order after it’s placed?
Answer:
Yes, we offer a 24-hour cancellation window.
Contact us as soon as possible to cancel your order.
6. What is your return policy?
Answer:
We offer a simple and hassle-free return process.
Please refer to our Return & Refund Policy for full details.
7. When will I get my refund?
Answer:
Once your return is received and inspected, your refund will be processed.
Most refunds appear within 5–7 business days depending on your bank.
8. Do you offer warranties or guarantees?
Answer:
Yes, we offer a 30-day satisfaction guarantee on all purchases.
9. How can I contact customer support?
Answer:
You can Contact Us anytime at:
10. Do you ship internationally?
Answer:
Currently, we ship within the United States only.
11. Do you have a physical store?
Answer:
No, we are an online-only store, which allows us to offer better prices.
12. Can I place bulk orders?
Answer:
Yes, we accept bulk orders.
Please contact us for more information.
13. How do exchanges work?
Answer:
For exchanges, please refer to our Return Policy or contact support.
14. How can I track my order?
Answer:
You will receive a tracking number via email once your order ships.
You can track it anytime on our website.
Contact Information
Contact Information:
Store Name: TrueReliefs
Address: 3955 Ollie Bell Rd, Benton, WI, 53803, USA
Email: info@truereliefs.com
Phone: +16084821115
Customer support responds within 1–2 business days.